Prabhupooja operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Prabhupooja is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit card, debit card, and financial account numbers, payment confirmation, and other payment details.
• Account information: including your username, password, security questions, preferences, and settings.
• Transaction information: including items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel.
• Communications with us: including information you send in customer support inquiries.
• Device information: including your IP address, browser, network connection, and unique identifiers.
• Usage information: including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit the Services, or communicate with us.
• Automatically through the Services: from your device and through the use of cookies and similar technologies.
• From our service providers: when we engage them to enable certain technology (like Shopify).
• From our partners: or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services: To process your payments, fulfill orders, maintain your account, arrange shipping, facilitate returns, and create a customized shopping experience.
• Marketing and Advertising: To send promotional communications by email, text, or mail, and to show you online advertisements.
• Security and Fraud Prevention: To authenticate your account, provide secure shopping, and detect/investigate fraudulent or malicious activity.
• Communicating with You: To provide customer support and maintain our business relationship.
• Legal Reasons: To comply with applicable laws, respond to legal processes, or enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

• With Shopify, vendors, and third parties performing services on our behalf (e.g., payment processing, shipping, data analytics).
• With business and marketing partners to provide advertising services based on your online activity.
• When you direct or consent to our disclosure (e.g., social media integrations).
• Within our corporate group or affiliates.
• In connection with a business transaction (merger/bankruptcy) or to comply with legal obligations.

Third Party Websites and Links

The Services may provide links to platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of external sites. You should review their distinct privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. If a child has provided us with personal information, parents/guardians may contact us to request deletion.

Security and Retention of Your Information

No security measures are impenetrable. We recommend against using unsecure channels for sensitive information. We retain personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Right to Access / Know: Request access to the personal information we hold.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate information.
• Right of Portability: Receive a copy of your information and request its transfer.
• Managing Preferences: You may opt-out of promotional emails at any time via the unsubscribe link.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests.

Complaints & International Transfers

If you have complaints about how we process your data, please contact us. You may also lodge a complaint with your local data protection authority. Note that your personal information may be transferred, stored, and processed outside your country of residence using recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for regulatory reasons. We will post the revised policy on this website.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please email us at support@prabhupooja.com.